Terms of Use

1. Acceptance of These Terms

By accessing or using the website at www.doordap.com(the “Site”), submitting an enquiry, or otherwise engaging with our services, you agree to be bound by these Terms of Use (“Terms”) and our Privacy Policy, which is incorporated by reference. If you do not agree, please do not use the Site or our services.

These Terms constitute a binding legal agreement between you and Doordap Realty Pvt. Ltd. (“Doordap”, “we”, “us”, or “our”), a company incorporated in India with its registered office at Oxford Towers, 139, HAL Old Airport Rd, Kodihalli, Bengaluru, Karnataka 560008.

2. Definitions

• Developer Client: a real-estate developer or promoter that engages Doordap to provide marketing and sales services for a project.
• Project: a real-estate development marketed through our services.
• Promoter: the “promoter” of a project as defined under the Real Estate (Regulation and Development) Act, 2016 (“RERA”).
• User, you: any person who accesses the Site or engages with our services, including prospective buyers, investors, and Developer Clients.
• Content: all text, graphics, images, logos, video, and other material made available on the Site.

3. About Doordap and Scope of Services

Doordap is a real-estate marketing and sales company that provides positioning, demand generation, sales execution, and closing support to Developer Clients. We act as a real-estate agent registered under RERA.

• RERA registration number: [RERA agent registration number(s) and State(s)]

The Site is primarily an informational and marketing website. It allows you to learn about our services, view projects we market, and submit enquiries. We do not currently offer accounts, online payments, or online property transactions through the Site. Any transaction relating to a property is concluded directly between you and the relevant Promoter under separate agreements.

4. Real-Estate Disclosures and No Investment Advice

This Section is important. By using the Site and our services, you acknowledge that:

• We act as an agent, not the seller. Properties are owned and sold by the relevant Promoter. We market and facilitate sales on their behalf; we are not the owner, builder, or promoter of any project unless expressly stated.
• Project information comes from the Promoter and public RERA filings. Particulars such as pricing, plans, layouts, amenities, carpet area, approvals, and timelines are provided by the Promoter and may change. You must verify all details, approvals, and the project’s RERA registration on the relevant State RERA portal before making any decision.
• Marketing material is not an offer or contract. Renderings, visualisations, and illustrative content are indicative only and do not form part of any offer, representation, or contract.
• No financial, legal, tax, or investment advice. Nothing on the Site or communicated by our team constitutes financial, legal, tax, or investment advice, or a guarantee of returns, appreciation, rental yield, or resale value. You should obtain independent professional advice.
• Home-loan and third-party services are facilitated for convenience and are subject to the eligibility, terms, and approval of the relevant lender or provider.

5. Eligibility

You must be at least 18 years old and capable of forming a binding contract under the Indian Contract Act, 1872 to use our services. By using the Site, you represent that you meet these requirements and that the information you provide is true, accurate, and current.

6. Enquiries and Communications

When you submit an enquiry or share your contact details, you consent to be contacted by Doordap and, where relevant, by the applicable Developer Client, by phone, email, SMS, and messaging apps such as WhatsApp, in relation to your enquiry. This consent operates notwithstanding any registration on the National Customer Preference Register (DND), to the extent permitted by law. You may opt out of marketing communications at any time, as described in our Privacy Policy. Calls may be recorded for quality and training, as disclosed at the start of the call.

7. Acceptable Use

You agree not to:

• use the Site for any unlawful, fraudulent, or harmful purpose;
• submit false, misleading, or impersonating information, or another person’s data without authority;
• attempt to gain unauthorised access to, interfere with, or disrupt the Site, its servers, or networks;
• scrape, harvest, or systematically extract data, or use bots or automated means, without our written permission;
• introduce malware, or attempt to probe, scan, or test the vulnerability of the Site; or
• infringe our intellectual property or that of any third party, or remove any proprietary notices.

8. Intellectual Property

All Content on the Site, including the Doordap name, logo, brand elements, text, graphics, and design, is owned by or licensed to Doordap Realty Pvt. Ltd. and is protected by applicable intellectual-property laws. Unauthorised use is prohibited. You may view and print Content for your own personal, non-commercial use only. Project material relating to a Promoter remains the property of that Promoter or its licensors.

9. Third-Party Content and Links

The Site may contain links to third-party websites and services (including Promoter sites, lenders, and advertising platforms). We do not control and are not responsible for the content, products, or practices of those third parties. Links do not imply endorsement. Your use of third-party sites is governed by their own terms and privacy policies.

10. Disclaimers

The Site and its Content are provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement, to the maximum extent permitted by law. We do not warrant that the Site will be uninterrupted, error-free, or secure, or that any Content is accurate, complete, or current. Any reliance you place on the Content is at your own risk.

11. Limitation of Liability

To the maximum extent permitted by law, Doordap and its directors, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of profits, revenue, data, goodwill, or other intangible losses, arising out of or in connection with your use of, or inability to use, the Site, our services, or any Content, even if advised of the possibility of such damages.

Our total aggregate liability to you for any claim arising from or related to these Terms or the Site shall not exceed the total amount, if any, paid by you to us in the twelve (12) months preceding the event giving rise to the claim, or INR 10,000, whichever is higher.

Nothing in these Terms limits or excludes liability for fraud, death, or personal injury caused by negligence, or any other liability that cannot be excluded or limited under applicable law.

12. Indemnification

You agree to indemnify, defend, and hold harmless Doordap and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or relating to your use of the Site, your breach of these Terms, or your violation of any law or the rights of a third party.

13. Privacy

Our collection and use of personal data is governed by our Privacy Policy and Cookie Policy, which you should read carefully.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Karnataka, India, without regard to its conflict-of-law provisions. Subject to Section 15, any dispute arising out of or relating to these Terms or the Site shall be subject to the exclusive jurisdiction of the courts of Bengaluru, Karnataka, and you irrevocably submit to the personal jurisdiction of those courts.

15. Dispute Resolution and Arbitration

The parties shall first attempt to resolve any dispute amicably through good-faith discussions. If a dispute is not resolved within 30 days, it shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted by a sole arbitrator appointed by mutual agreement, the seat and venue of arbitration shall be Bengaluru, Karnataka, and the language shall be English. The award shall be final and binding. Nothing in this Section prevents either party from seeking urgent interim or injunctive relief from a competent court.

16. Force Majeure

We shall not be liable for any failure or delay in performance caused by events beyond our reasonable control, including acts of God, natural disasters, epidemics or pandemics, war, terrorism, civil unrest, government action, power or internet failures, or failures of third-party providers.

17. Changes to These Terms

We may revise these Terms at any time by posting the updated Terms on this page with a revised “Last updated” date. Material changes will be notified prominently on the Site. Your continued use of the Site after the effective date of any changes constitutes acceptance of the revised Terms.

18. General

• Severability: if any provision is held invalid or unenforceable, the remaining provisions continue in full force.
• Waiver: our failure to enforce any right or provision is not a waiver of it.
• Assignment: you may not assign these Terms without our consent; we may assign them in connection with a corporate transaction.
• Entire agreement: these Terms and the documents referenced in them are the entire agreement between you and us regarding the Site.

19. Grievance Officer and Contact

In accordance with the Information Technology Act, 2000 and the rules made under it, the details of our Grievance Officer are:

• Name: Shashank Singh
• Email: knock@doordap.com
• Address: Doordap Realty Pvt. Ltd., Oxford Towers, 139, HAL Old Airport Rd, Kodihalli, Bengaluru, Karnataka 560008